Datenschutzrichtlinie

This Privacy Policy describes how Thelumya.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Examples of Personal Information collected include:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • IP address

  • Browser and device information

  • Shopping behavior and order history

We collect this information in order to:

  • Fulfill your order

  • Provide customer support

  • Improve our Site and services

  • Comply with legal obligations

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including sending order confirmations and shipping updates

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide you with information or advertising relating to our products or services (when in line with your preferences)

3. Sharing Your Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, such as:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Fulfillment partners and couriers

  • Marketing platforms (e.g., Klaviyo, Meta Ads)

We may also share your information to comply with applicable laws and regulations or to respond to a legal request.

4. Behavioral Advertising

We use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt-out of targeted advertising via:

5. Your Rights

If you are a resident of the EEA or the UK, you have the right to access, correct, update, or delete your personal information. If you wish to exercise these rights, please contact us at: support@thelumya.com.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect and the right to request deletion.

6. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically, order information is retained for tax and accounting purposes unless deletion is requested.

7. Cookies

We use cookies to enhance your browsing experience and improve our website. You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by e-mail at info@thelumya.com